Privacy Policy
Privacy policy
This privacy notice tells you what to expect us to do with your personal information.
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· Security
· International transfers of your information
· How to complain
Contact details
Telephone 07427664951
Email info@barkandwalk.co.uk
Our Data Protection Officer is Warren Bradley Wald who is also the notified Data Controller with the Office of the Information Commissioner can be contacted by phone on 07427664951 or by email at info@barkandwalk.co.uk.
What information we collect, use, and why
We collect or use the following information to provide services of dog walking, ensure the welfare of the owner’s dog and other dogs we are walking, enable us to respond to an emergency, to carry out a risk assessment to try and avoid or mitigate potential risks, comply with requests for information from government or regulatory bodies and ensure liability for any damage or harm caused by the dog to third parties or their dogs rests with the owner.
· Owners Name
· Owners Address
· Owners Mobile number and landline
· Alarm codes, key safe codes or other to gain access to property to collect and return the dog
· Emergency contact details
· Dogs name, age, breed
· Is dog microchipped
· Details of Vet dog registered with
· Date of flee and worm treatment
· Photo of vaccination card
· Dog’s health conditions
· Dog’s medication
· Dog’s allergies
· If dog is neutered or spayed
· Dogs recall /off lead walking info
· Dog equipment
· Dog’s behaviour history
· Dog’s reactivity
· Dog’s history of aggression if any
· Where the dog should be left
· Any other relevant information about the dog
We collect or use the following information for service updates or marketing purposes:
· Recorded images, such as photos or videos of the owner’s dog.
We may also use the following information to comply with legal requirements (such as if a dog attacks a third party, another dog or causes damage to third party’s property we may legally be required to give this information to the police at their request):
· Name
· Contact information
· Any other personal information required to comply with legal obligations
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services are:
· Legal obligation – we may have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. (We will need to retain information for example of income received for our tax reporting obligations and may need to respond to requests from HMRC regarding our tax liability for income received)
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
i. Pursuing a debt owed to us
ii. Ensuring liability for any damage or harm caused by the owner’s dog rests with the owner and not us
· For obtaining and using alarm code and key safe codes we will only rely on Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for legal requirements are:
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
a) Pursuing a debt owed to us
b) Ensuring liability for any damage or harm caused by the owner’s dog rests with the owner and not us
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
· Directly from you
How long we keep information
We will hold your personal information based on the following Criteria;
Your personal data will be kept for as long as you remain a client or where money is owed as long as it takes to pursue the funds should we wish to do so. After termination of our services to you it will be held for as long as someone could bring a claim against me and for no less than legal and regulatory requirements or guidance stipulates the retention period should be. If no claim is expected the records would normally be held for 6 years after termination of our services to you.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Others we share personal information with
· Professional or legal advisors such as but not limited to solicitors and/or debt collection agencies if pursuing a debt owed to us
· Relevant regulatory authorities such as HMRC or the council if information is requested from us
· Emergency services such as the police (If owners dog attacks a third party, another dog or causes damage to third party property we may legally be required to give this information to the police at their request.)
· Other relevant third parties:
· Person or persons whom the owner’s dog may have harmed or caused damage to their property or to a third parties dog that may have been harmed by the client’s dog.
Security
We take keeping your information safe very seriously. As such measures that I take to help you’re your data safe is as follows:
Suitable window locks and locks are held on the doors of the property to which the paperwork is held. An alarm system is installed in this property. I have no staff so no staff would receive access to the data. My computer hard drive and portable hard drive are both encrypted.
I use internet security anti-virus software which I regularly update. I also carry out full scans of my computer to detect any malware or viruses.
International transfers of your personal information
Your information will be stored within the UK and EEA only.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113